![]() “Although these scams take place outside our store, we will continue to invest in protecting consumers and educating the public on how to avoid scams.”įirst, we want you to know when you are communicating with Amazon that it is really us. “Scammers who attempt to impersonate Amazon put consumers at risk,” said Dharmesh Mehta, Amazon’s vice president of Selling Partner Services. ![]() We invest significant resources to protect consumers and stores from these scammers. When you try to cancel the fake order by clicking a link or calling the supposed “customer service” number, scammers then try to steal your personal or financial information. These unsolicited communications often refer to a purchase (that you didn’t make) and ask you to act urgently to confirm the purchase. ![]() In 2022, we found that fake order confirmations accounted for more than 50% of the Amazon impersonation scams reported by our customers. These happen when a scammer pretends to be a trusted company and reaches out to try to get access to sensitive information like social security numbers, bank information, or Amazon account details. We want to help consumers avoid impersonation scams.
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